These Terms of Use are an agreement between you and House of Cleo LLC ("House Cleo," "we," "us"). By accessing our website, using the House Cleo portal, or engaging us for technical assurance, verification, advisory or documentation work (collectively, the "Services"), you agree to these Terms. If you do not agree, do not use the Services.
Where we have signed a written proposal, scope of work, or services agreement with you, that document governs the specific engagement. These Terms fill in everything it does not address.
// SECTION 01Services
House Cleo is an independent technical assurance and programme advisory practice. It specifies what has to be measured on a build, verifies what was actually built against that specification, and holds the record.
House Cleo provides two connected things.
Assurance and advisory services
Professional work House Cleo carries out for you, from specification through verification to the record:
- Survey specification
- Writing the measurement brief — datum, coverage, tolerance, method, and deliverable format — and specifying and procuring the survey work against that brief from a specialist subcontractor.
- Independent verification
- Comparing what was built against what was specified, using the data returned and our own observation, and reporting deviations with a location and a magnitude against a tolerance named in advance.
- Technical review
- Review of drawings, method statements, loading assumptions, and survey data, reported as what they do and do not establish.
- Programme advisory
- Work with you across planning, build, occupancy, and strike on the questions that turn on measurement rather than on schedule.
- Documentation & the record
- Verification reports, deviation schedules, marked-up drawings, and the dated measured states of a programme, held and issued as the project record.
The portal
HC-PORTAL, our web platform at https://app.housecleo.com, is how we deliver and you access that work:
- Delivery & storage
- Hosting of point clouds, models, drawings, images, and project files for your engagement.
- Organization & version control
- The project record held in one place, with each delivered state dated and retained so versions can be compared.
- Export
- Download of deliverables in the open formats agreed for the engagement, for use in CAD, BIM, and related tools.
- Collaboration
- Controlled access for the people you authorize on the project.
The Services are intended for professional use in event production, architecture, engineering, construction, and related industries.
// SECTION 02Scope of practice
House Cleo provides independent technical review, specification and documentation. Work requiring certification is carried out with a licensed surveyor or engineer of record.
This limit is fundamental to the agreement between us, and it applies no matter how a deliverable is described elsewhere. Nothing we produce is a boundary survey, a certified survey, a land survey, or an engineering document, and nothing we produce may be represented as one, submitted as one, or relied on where one is required.
Our deliverables are measured records provided to support your design, construction, fabrication, and coordination work. They do not establish property lines, easements, encroachments, rights of way, or legal descriptions, and they are not a substitute for the judgment of a licensed professional. If your project needs certification, sealed drawings, or a legal determination about land, engage a licensed surveyor or engineer of record — we are glad to work alongside them.
You are responsible for confirming that the deliverable you have asked us for is appropriate for the use you intend to put it to.
// SECTION 03Site attendance, subcontractors & site conditions
House Cleo attends site to observe, to specify what is to be measured, and to verify what was built. Field survey work on an engagement is performed by a specialist subcontractor to House Cleo's written specification. This section sets out how responsibility is allocated between us.
Client-supplied drawings and design data
Specification, verification, and comparison work depends on what you give us. Drawings, models, control data, coordinate systems, datums, benchmarks, elevations, and specifications you or your consultants supply are your responsibility, and we are entitled to rely on them as accurate, current, and authorized for use.
We specify and verify against what we are given. We do not independently verify client-supplied design data, and we are not responsible for errors, omissions, conflicts, or superseded revisions in it, or for the consequences of building to it. If we notice something that looks wrong, we will tell you — but that is a courtesy, not a design review.
Survey subcontractors
Where an engagement needs field survey work, House Cleo writes the survey specification and a specialist subcontractor performs the survey work against it. The subcontractor may be engaged by us or directly by you; the proposal for the engagement says which.
House Cleo is responsible for the survey specification and for its review of the data returned against that specification. The subcontractor is responsible for the execution of the survey work — its instruments, calibration, methods, personnel, insurance, and its own conduct and safety on site. We do not warrant the subcontractor's work, and we are not liable for its acts, omissions, delays, or damage it causes, whether we contracted it or you did. Where we contracted the subcontractor and its work falls short of the specification, we will pursue the subcontractor on your behalf and pass through what we recover; that, together with the remedy below, is our responsibility for survey performance.
To specify and procure the survey work we disclose what the subcontractor needs to do the work — typically the site address and access arrangements, your drawings, control data and datums, the survey specification, and the name and contact details of the site contact. Subcontractors are engaged under written confidentiality terms restricting use of that material to the engagement. This disclosure is described in our Privacy Policy. If you need a specific subcontractor used, excluded, or approved in advance, say so before we scope the work.
Site access and safety
You are responsible for arranging safe, lawful, and timely access to the site for House Cleo and, where we have arranged their attendance, for any subcontractor engaged for the engagement and its equipment — including permissions, escorts, keys, badges, lifts, power, and clearance of the areas to be surveyed or inspected. You are responsible for the condition and safety of the site, for disclosing known hazards before anyone arrives, and for site-specific safety requirements and the induction needed to meet them.
Where a site is unsafe, inaccessible, obstructed, or materially different from what was described when we quoted, we may pause or reschedule the work. Standby time, return visits, repeat survey work, and rework caused by access or site conditions are chargeable, and timelines shift accordingly. We are not liable for delays or additional cost arising from conditions we did not create and do not control.
Obstructions and what a survey records
A measured survey records visible surfaces. Anything concealed by finishes, furniture, equipment, stored material, standing water, or temporary works is not recorded, and deliverables do not describe concealed or subsurface conditions unless the survey specification agreed in writing calls for a method that reaches them.
Point in time
Every deliverable describes conditions as at the date of the survey or observation it is based on. Sites move, settle, get built, get demolished, and get changed by other trades. A measured record is not a warranty, representation, or prediction of the condition of the site at any later moment, and it must not be relied on as current once work continues on site. Where currency matters, commission a fresh survey.
Verification and tolerances
Where we state an accuracy or tolerance, it is the published specification of the instrument class named in the survey specification, or the tolerance we verify against and report to — not a guarantee of a result on your site under your conditions. You are responsible for checking deliverables against your own control and requirements before committing to fabrication, procurement, or construction, and for telling us promptly if something does not reconcile.
Liability for error in our work
Our total liability for any error, omission, or inaccuracy in specification, review, verification, or documentation is capped at the fees you actually paid us for the engagement in which the error occurred. Where a claim can be remedied by re-reviewing or re-verifying the work, or by reissuing the affected part of the record, that re-performance at our cost is the first remedy, and you agree to give us a reasonable opportunity to provide it. Where the remedy requires a fresh survey, that survey work is procured from the subcontractor and is dealt with under "Survey subcontractors" above. This cap is separate from and additional to the limitations in Section 12.
// SECTION 04Account & portal access
Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. By creating an account, you represent that you meet these requirements and that you are authorized to act for the organization you name.
Account security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access or security breach
- Keeping your user list current and telling us when someone should lose access
- Ensuring all information provided is accurate, current, and complete
Who gets access
Portal access is provided as part of an engagement. We set up access for the people you authorize, at the level agreed for the project. Access is not a separate product and is not sold on its own.
// SECTION 05Usage rights & license
License grant
Subject to these Terms and to payment of the fees for your engagement, we grant you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the portal for your internal business purposes
- Upload, store, and process your project data through the portal
- Download and export your data and deliverables in supported formats
- Use deliverables on the project they were produced for, including sharing them with your consultants, contractors, and client
- Collaborate with authorized team members on shared projects
Restrictions on license
You may not:
- Sublicense, resell, or make the portal available to any third party
- Reverse engineer, decompile, or disassemble any part of the portal
- Remove, obscure, or alter any proprietary notices or branding
- Use the Services to develop competing products or services
- Attempt to gain unauthorized access to any systems or networks
- Represent a deliverable as a certified or licensed survey or engineering document (see Section 02)
// SECTION 06Prohibited uses
You agree not to use the Services to:
- Illegal activities
- Violate any applicable laws, regulations, or third-party rights.
- Security threats
- Upload viruses, malware, or any malicious code.
- Excessive usage
- Overload or interfere with the proper functioning of our infrastructure.
- Unauthorized access
- Attempt to access accounts, data, or systems belonging to other users.
- Harmful content
- Upload content that is defamatory, obscene, or violates intellectual property rights.
- Surveillance
- Use scan or image data to identify, track, or monitor individuals.
- Automated access
- Use bots, scrapers, or automated tools without our written permission.
Violation of these restrictions may result in immediate suspension or termination of your access and potential legal action.
// SECTION 07Content & intellectual property
Your content
You retain all ownership rights to the content you provide to us, including:
- Drawings, models, specifications, and design data you supply
- Project documents, images, videos, and related materials
- Models and derivative works you create from your data
Deliverables
On payment in full for an engagement, the deliverables produced for that engagement are yours to use for the project they were produced for and for your ordinary business purposes, as described in Section 05. We retain ownership of our methods, templates, tooling, and know-how, and we may keep an archive copy of the work for our records and for the retention periods described in Section 08.
License to process your content
By providing content, you grant us a limited license to:
- Store, process, and display your content through the Services
- Perform the review, comparison, and format handling needed to produce your deliverables
- Disclose what a specialist subcontractor needs to perform the survey work specified for your engagement, under written confidentiality terms (Section 03)
- Create backups and ensure data redundancy for reliability
- Enable access for the users you authorize
This license terminates when content is deleted from the portal, subject to reasonable backup retention periods.
Our intellectual property
The portal and the website, including all software, design, text, graphics, and trademarks, are owned by House of Cleo LLC and protected by intellectual property laws. You may not use our intellectual property without express written permission.
Third-party software
The Services incorporate various open-source components licensed under their respective terms. These licenses are available upon request.
// SECTION 08Data storage & processing
Storage infrastructure
Your data is stored on cloud infrastructure provided by Firebase and Google Cloud Platform. We implement the security measures described in our Privacy Policy, but you acknowledge that no system is completely secure.
Storage scope
Storage of project data is provided as part of an engagement, sized to the work we have agreed to do. We may impose reasonable limits to ensure platform stability and performance, and we will tell you before doing anything that affects your access to existing project data.
Data processing
We process the project data you supply and the survey data returned to us, in order to provide the Services, including:
- Checking the data returned against the survey specification for the engagement
- Comparing measured data against design data, and producing deviation records
- Format handling and conversion for compatibility with industry tools
- Version and archive management of issued files
Retention and retrieval
When an account is closed or an engagement ends, you have 30 days to retrieve your data, and we delete it within 90 days, except where retention is required by law. This matches the retention section of our Privacy Policy.
Backup & recovery
While we maintain regular backups, you are responsible for maintaining independent backups of critical data. The portal is a delivery and collaboration tool, not your system of record, and we are not liable for data loss due to deletion, corruption, or service interruption.
// SECTION 09Engagements, proposals & fees
How work is scoped and priced
There is no subscription and nothing to sign up for. Services and deliverables are scoped and priced per engagement, in a written proposal, quote, or scope of work. Work begins when you accept that document in writing. Portal access, storage, and delivery are provided as part of the engagement, at no separate charge unless the proposal says otherwise.
Payment terms
Invoicing, payment timelines, late fees, quote validity, and change orders are set out in our Billing Terms and Conditions and in the terms provided with each quote and invoice. Where an engagement-specific written agreement conflicts with those billing terms, the engagement-specific agreement governs.
Changes in scope
Additional attendances, expanded areas, added deliverables, repeat survey work procured from a subcontractor, and rework caused by changed or misdescribed site conditions are chargeable and handled by change order, as described in the billing terms.
Refunds
Fees for work performed are non-refundable except as required by law or as agreed in writing. If you believe an invoice is wrong, raise it in writing within the window set out in the billing terms and we will look at it.
Taxes
You are responsible for all applicable taxes. We will collect taxes where required by law.
// SECTION 10Termination & inactivity
Termination by you
You may close your account or end an engagement at any time by contacting us in writing. Fees for work performed up to that point remain due.
Termination by us
We may suspend or terminate your access to the portal, without notice where necessary, for:
- Violation of these Terms or our policies
- Non-payment of fees
- Fraudulent, abusive, or illegal activity
- Legal or regulatory reasons
Inactivity
An account is inactive if no user has signed in and no engagement has been active for 24 consecutive months. We may close an inactive account, but we will not delete your project data without first giving you written notice to your account email address and at least 30 days to retrieve it. If you respond within that window and ask us to keep the data available, we will make reasonable arrangements with you before deleting anything.
Effect of termination
Upon termination:
- Your access to the portal will be revoked
- You have 30 days to retrieve your data, and we delete it within 90 days
- We may retain data where required by law or for the backup periods described in Section 08
- Outstanding fees remain due and payable
- Sections 02, 03, 07, 11, 12, 13, 15, and 16 survive
// SECTION 11Disclaimers & warranties
We will perform our assurance, verification, and advisory services with the reasonable skill and care of a competent practitioner in our field. Beyond that, the Services are provided "as is" without warranties of any kind.
To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose or use case.
- Availability
- Uninterrupted, error-free, or timely access to the portal.
- Accuracy
- Completeness or accuracy of client-supplied data, or of results derived from it.
- Security
- Absolute protection against unauthorized access or data breaches.
- Third-party services
- Performance or availability of integrated third-party services, and the work of subcontractors engaged for an engagement (Section 03).
You acknowledge that:
- Deliverables describe conditions as at the date of the survey or observation they are based on, and nothing later
- Field survey work is performed by a specialist subcontractor engaged for the engagement, which is responsible for its execution (Section 03)
- We do not perform licensed surveying or engineering services (Section 02)
- You should verify critical data against your own control before relying on it
- Technical issues, downtime, and data loss may occur
// SECTION 12Limitation of liability
To the maximum extent permitted by law, House of Cleo LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
This includes, without limitation, damages for:
- Loss of profits, revenue, data, or business opportunities
- Project delays or cost overruns
- Rework, demolition, or reconstruction by others
- Service interruptions or data loss
- Unauthorized access or security breaches
- Reliance on information obtained through the Services
Maximum liability: our total liability for all claims arising from these Terms or the Services shall not exceed the fees you paid us in the twelve (12) months preceding the claim. For claims relating to error in specification, review, verification, or documentation, and for claims relating to survey work performed by a subcontractor, Section 03 applies.
Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.
// SECTION 13Indemnification
You agree to indemnify, defend, and hold harmless House of Cleo LLC, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
- Your use or misuse of the Services
- Violation of these Terms or applicable laws
- Infringement of third-party intellectual property rights
- Content, drawings, or design data you supply, and our reliance on it
- Site conditions, access, and safety at premises you control or arrange access to
- Presentation or use of a deliverable as a certified or licensed survey or engineering document
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.
// SECTION 14Modifications to terms & services
Changes to terms
We may update these Terms from time to time. When we make material changes, we will:
- Post the updated Terms on our website with a new "Last Updated" date
- Notify you via email or through a prominent notice on the portal
- Provide reasonable notice before changes take effect
Changes do not alter the terms of an engagement already accepted in writing. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms. If you do not agree, you must stop using the Services.
Changes to services
We may modify, suspend, or discontinue any aspect of the portal at any time, including:
- Adding or removing features and functionality
- Changing technical specifications or requirements
- Implementing security updates and performance improvements
We will provide reasonable notice for material changes that adversely affect your access to project data or deliverables.
// SECTION 15Governing law & disputes
Governing law
These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.
Talk to us first
Before initiating formal proceedings, you agree to:
- Contact us in writing describing the dispute
- Engage in good-faith negotiations to resolve the matter
- Allow 30 days for resolution discussions
Exclusive jurisdiction and venue
Any dispute that is not resolved informally shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. Both parties consent to the personal jurisdiction of those courts and waive any objection to that venue as inconvenient or improper. Nothing here prevents either party from seeking injunctive relief in those courts, or from bringing a qualifying claim in small claims court.
Each party bears its own costs and attorneys' fees unless a court orders otherwise.
// SECTION 16General provisions
Entire agreement
These Terms, our Privacy Policy, our Billing Terms and Conditions, and the written proposal, quote, or scope of work accepted for a given engagement together constitute the entire agreement between you and House of Cleo LLC regarding the Services. Where they conflict, the engagement-specific written agreement governs first, then the billing terms, then these Terms.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, labor disputes, site shutdowns, or technical failures.
Export controls
You agree to comply with all applicable export and import control laws and regulations when using the Services.
// CONTACTContact us
If you have questions or concerns about these Terms, please contact us:
House of Cleo LLC
Email: admin@housecleo.com
Web: housecleo.com/contact
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.